If your order arrives with missing items, visible damage, or does not meet your expectations, please report the issue within 48 hours of receiving your package by emailing us at info@ovdstorum.com.
You will receive an automatic confirmation email. Please reply to that message with clear photos showing:
The outer packaging
The shipping label
The items you received
Any visible damage or discrepancies
We treat these matters with urgency and will do our best to resolve your case as quickly as possible. Thank you for your cooperation and understanding.
If a product is not working as expected despite correct use, please reach out to our support team at info@ovdstorum.com.
After you receive our automated reply, please respond with photos or a short video clearly demonstrating the issue — such as the product being turned on, charging, or operating.
If video evidence cannot be provided or does not clearly show the problem, we may ask you to return the item to our warehouse for a full inspection.
Please note: Return shipping costs are the customer’s responsibility. We do not accept cash-on-delivery (COD) returns under any circumstances.
If you are not satisfied with the resolution offered and no agreement is reached, you may escalate your complaint through the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Only claims that fully comply with the conditions described above will be eligible for further review.
For more details, please refer to our [Terms and Conditions] and [Cookie Policy], both available in the footer of any page on ovdstorum.com.