At SOGECO SRL, we are committed to offering reliable products supported by a transparent warranty program designed to give you confidence and peace of mind with every purchase.
All electrical products purchased on our website are covered by a 2-year warranty, starting from the date of delivery.
If you selected the 1-year extended warranty option, your coverage extends to a total of 3 years.
The warranty applies exclusively to manufacturing defects.
If an electrical component fails under normal use during the warranty period, we will replace the product at no extra cost.
The warranty does not apply in the following cases:
Damage resulting from accidents, misuse, drops, or external impacts.
Normal wear and tear caused by regular use.
Malfunctions due to incorrect installation, negligence, or improper handling.
To file a warranty claim, contact us at info@ovdstorum.com.
You will receive an automatic confirmation email. Please reply to that email attaching:
A short video clearly showing the defect (e.g., device not powering on, not charging, or malfunctioning).
If you are unable to provide a video, or if the video does not clearly demonstrate the problem, we may ask you to send the product back to our warehouse for inspection.
⚠️ Please note:
Return shipping costs are the customer’s responsibility.
Warranty claims will only be approved if they fully comply with the conditions outlined in this policy.
Our team will review each case carefully and aim to provide a resolution quickly and fairly.
For further details, please consult our:
General Terms and Conditions
Cookie Policy
Both documents are permanently available in the footer of our website.